Our Concern for Your Privacy
Personal information We Collect
The personal information we collect when you use the website includes:
- Your name;
- Your address;
- Your phone number;
- Your email address;
- Your postal Zip code;
- Your membership number; and
- The type of product or service you are seeking.
How We Use And Disclose The Information You Provide
We do not use or disclose the personal information you provide, except as permitted or required by law or to fulfill the purposes for which you have provided the information. For example, we may use your information, or disclose it: (i) to home improvement contractors and other similar third parties with whom you direct us to share your personal information for the purpose of scheduling a call with you, or an at-home visit with you, to discuss the product or service about which you’ve requested information or (ii) to third parties who may use that information for a business purpose including but not limited to administering or improving the home improvement services program, marketing, business analysis, and research and development. In addition, we may use or disclose your information as necessary to administer or improve the home services program and for other quality improvement reasons such as evaluating or improving the effectiveness of the website or to improve your user experience.
In addition, your information may be used or disclosed to comply with any law, regulation, audit, subpoena, or court order, or to protect against fraud or other liability.
Website Information and IP Addresses
Generally, you can visit our website without telling us who you are or providing us with any personal information. We collect IP (Internet Protocol) addresses of all visitors to our website and clickstream and other related information such as page requests, browser type, operating system and average time spent on the website. We use this information to monitor and improve the website.
To enhance your experience on the website, many of our pages use “cookies.” Cookies are small text files that we place on your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. Once you choose to provide your personal information to us, the information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.
Cookies and web server logs are used to collect information in aggregate so that it is not identifiable to any specific user. This information is used to improve your experience as a user of the website, to improve the content of the website, to monitor the activity concerning any advertisements on the website, to monitor website traffic, to customize the content and/or layout of the pages for each individual website visitor and for internal review purposes. The information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent on the website, the websites visited just before or after our website, browser information and your computer’s IP address.
IP address information is collected on an aggregate basis, meaning that none of this information is associated with you as an individual. It may be shared with other organizations but only in aggregated and/or statistical form. It is important to note that companies placing advertising on our website have the ability to assign cookies to you in a process that we do not control.
Most browsers automatically accept cookies. You can set you browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find some parts of the website will not function properly if you have refused cookies.
We do not honor Do Not Track signals. If you set your browser to the “Do Not Track” setting, we do not respond to the Do Not Track signal at this time.
Third Party Processors and Agents
All of our service providers are required to maintain the confidentiality and security of your personal information which we provide to them for the purpose of processing your request for information concerning the products and services you select from the home services program and to use it only for the purposes for which it is disclosed and as otherwise required or permitted by applicable law.
Sale of Business
We reserve the right to transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third-party acquirer, or an affiliated company.
We may provide your personal information in response to a warrant, subpoena or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or violation of law, or as otherwise required by law. We may also disclose your information when necessary to establish, exercise or defend against a legal claim.
We may combine information about you we received from publicly available records with the information received from you to enhance our ability to market products and services that may be of interest to you.
Third Party Websites and Advertisers
Our website may provide links to third party websites. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend that you read carefully. We have no control over such websites and therefore assume no responsibility or liability for the manner in which the organizations that operate such websites may collect, use, disclose or otherwise treat the information you provide to them.
Security of Personal Information
Accessing and Correcting Your Information
If you wish to access the information we have about you, or to correct errors in our records, please contact us as set out in the “How to Contact Us” section below.
In order to protect your privacy, we will take reasonable steps to verify your identity before granting access or making any corrections.
How to Contact Us
You may contact our Customer Service department by calling us at (800) 209-1079 if:
- You wish us to remove your name from any email or other marketing list;
- You wish to access and/or correct the information you have provided; or
- You have a complaint about the manner in which your information has been handled.
You may call us Monday through Thursday, from 8:00 am to 7:00 pm; Friday, from 8:00 am to 6:30 pm; Saturday, from 9:00 am to 5:30 pm; and Sunday from 12:00 pm to 5:30 pm. All noted times are Eastern Time.
Effective Date: May 27, 2021